Sanitary measures

The fact that we're located in an orange zone allows us to remain open and to welcome visitors living in the green, yellow and orange zones. However, please note that changes were made in our emergency measures:

• A maximum of 25 people will be accepted per building (including restaurants).
• Maximum of 6 people per table in restaurants.
• Our restaurant offer has been reduced to a few of the most popular items.

Dress warmly to make the most of your day outdoors.

• MANDATORY : No tickets can be purchased at the Zoo. The number of visitors is limited every day to allow social distancing. Some exceptions apply, find them here.
• It’s possible for you to change your ticket dates up to two days before your scheduled visit. 
• Access our online ticketing service >
• Check the visiting schedule >

• MANDATORY : When buying your tickets, you may consent to our visit conditions: 

1. I agree not to go to the Zoo de Granby on the day of my visit if I experience or if a member of my group experiences any of the symptoms of COVID-19 (cough, fever, difficulty breathing, loss of smell or taste) or if any of these people have been in contact with an infected person in the past 14 days.

2. I am aware that when I arrive at the Zoo de Granby, my group members and I will have to answer questions related to COVID-19. If someone in my group has symptoms of COVID-19, or if one of them has been in contact with an infected person, or if one of them has traveled outside from the country in the past 14 days, access to the Zoo may be denied.

3. I am aware that in order to protect the health and safety of visitors, important measures have been put in place and they are rigorously applied by the Zoo de Granby.

• Keep the interactive map close at hand throughout your visit by downloading the Ondago application:

• No map will be given out at the site in paper format.

• See below the list of attractions closed to the public. 
• Also consult the sanitary measures we’ve implemented.

• MANDATORY :Don’t forget to print out your electronic tickets or to have them accessible on your smart phone.

• For sanitary purposes, our water fountains and vending machines won’t be accessible to visitors; However, our water filling stations will. Bring enough bottles to fill for the entire family.

• To follow up on the increase of Covid-19 cases in Quebec, we strongly RECOMMEND that you wear a mask at all times on the zoo's outdoor trails. Note that the Zoo de Granby’s employees wear a mask at all times when they are traveling outdoors on the grounds. The mask is however MANDATORY for anyone aged 10 years old and over in indoor or covered pavilions, as well as in indoor common areas such as restaurants, shops and toilets.
• To allow you to fully enjoy your visit, procedure masks will be on sale at Zoo admissions at a cost of $0.99.
• Visit our online store to discover our models of reusable masks with the effigy of Zoo stars!

• We ask you to opt for contactless payment (credit and debit cards) for your onsite purchases.

• Our rental service will remain open. All our rented equipment is disinfected after each use.

• Consult the price list and rental items available >

• Our restaurant services will still be accessible to visitors, but will be considerably reduced.

• Our restaurant team adheres to the norms established by the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation du Québec (MAPAQ).

• As always, lunchboxes are welcome at the zoo. However, alcoholic beverages and glass containers are prohibited. 

• Although our team disinfects all surfaces regularly, we invite you to disinfect your table using a wipe or to cover your picnic table with a tablecloth.

• It is important to note that with a maximum capacity of 25 people, interior spaces will be very limited. Outdoor tables will be at your disposal. A maximum of 6 people per table is accepted.

• MANDATORY: Consult the self-declaration document to make sure that you respect all the public health norms before visiting the zoo.

• When you arrive, you’ll be questioned by a zoo staff member concerning your health status.

• MANDATORY: The health and wellbeing of our animals are our priority. To ensure their safety, it is essential not to feed or touch them. All contact zones, such as the mini-farm and the stingray basin are closed to the public.

• Consult the list below of attractions that are closed. 

• Respect all one-way route directions and waiting lines.

• Keep a distance of 2 metres with other visitors as much as possible.

• Avoid touching surfaces.

• Although there are many new measures implemented, don’t forget that visiting the zoo is foremost an educational and family experience. So, have fun!