MANDATORY : When buying your tickets, you may consent to our visit conditions:
1. I agree not to go to the Zoo de Granby on the day of my visit if I experience or if a member of my group experiences any of the symptoms of COVID-19 (cough, fever, difficulty breathing, loss of smell or taste) or if any of these people have been in contact with an infected person in the past 14 days.
2. I am aware that when I arrive at the Zoo de Granby, my group members and I will have to answer questions related to COVID-19. If someone in my group has symptoms of COVID-19, or if one of them has been in contact with an infected person, or if one of them has traveled outside from the country in the past 14 days, access to the Zoo may be denied.
3. I am aware that in order to protect the health and safety of visitors, important measures have been put in place and they are rigorously applied by the Zoo de Granby.
3) Download the site’s interactive map
Keep the interactive map close at hand throughout your visit by downloading the Ondago application:
No map will be given out at the site in paper format.
4) Discover how we’ve adapted visits to the zoo in view of the current situation
See below the list of attractions closed to the public.
Also consult the sanitary measures we’ve implemented.
What to bring
1) Electronic tickets
MANDATORY :Don’t forget to print out your electronic tickets or to have them accessible on your smart phone.
2) Fill your water bottles
For sanitary purposes, our water fountains and vending machines won’t be accessible to visitors; However, our water filling stations will. Bring enough bottles to fill for the entire family.
3) Protective masks
To follow up on the increase of Covid-19 cases in Quebec, we strongly RECOMMEND that you wear a mask at all times on the zoo's outdoor trails. Note that the Zoo de Granby’s employees wear a mask at all times when they are traveling outdoors on the grounds. The mask is however MANDATORY for anyone aged 10 years old and over in indoor or covered pavilions, as well as in indoor common areas such as restaurants, shops and toilets.
To allow you to fully enjoy your visit, procedure masks will be on sale at Zoo admissions at a cost of $0.99.
Visit our online store to discover our models of reusable masks with the effigy of Zoo stars!
4) Contactless Payments
We ask you to opt for contactless payment (credit and debit cards) for your onsite purchases.
Our rental service will remain open. All our rented equipment is disinfected after each use.
MANDATORY: Consult the self-declaration document to make sure that you respect all the public health norms before visiting the zoo.
When you arrive, you’ll be questioned by a zoo staff member concerning your health status.
2) Protect our animals’ health
MANDATORY: The health and wellbeing of our animals are our priority. To ensure their safety, it is essential not to feed or touch them. All contact zones, such as the mini-farm and the stingray basin are closed to the public.
3) Stay informed about what is open and what is closed
Consult the list below of attractions that are closed.
4) Obey the signs
Respect all one-way route directions and waiting lines.
Keep a distance of 2 metres with other visitors as much as possible.
Avoid touching surfaces.
5) BUT MOST IMPORTANTLY... Create some great family memories!
Although there are many new measures implemented, don’t forget that visiting the zoo is foremost an educational and family experience. So, have fun!
The health and safety of our staff, our visitors and the animals all remain the Zoo de Granby’s priority. We have implemented a series of measures to comply with the Public Health recommendations. These measures will be put in place gradually according to our progressive activities and services resumption plan. We are continuously adjusting to the situation in order to contribute to the maximum with the collective effort to fight the spread of COVID-19.
Sending out information in advance through the Web, newsletters, social media networks and signs place in strategic areas.
Make buying tickets online mandatory.
Promote contactless payments.
Establish a few outside information booths.
Implement Public Health instructions for the staff to wear personal protection equipment (masks, visors, etc.).
Reduce access capacity for the site and inside buildings.
Maintain the closing services and activities where physical distancing is difficult to maintain.
Prohibit contact with the animals.
Continuously review the activities and services offered relating to the risk level and the Public Health organizations’ instructions.
Implement the standardized practises established by the Ministère de l’Agriculture, des Pêches et de l’Alimentation (MAPAQ) and the Regroupement des parcs aquatiques du Québec (RPAQ).
Manage waiting lines and client direction routes by creating one-way directions through the continents and inside the buildings.
Add protective measures, including hand-washing stations and distancing at all points of service.
Review our infrastructure maintenance norms, increasing the frequency of our routine cleaning and disinfection of our common spaces, washrooms, and the most often touched surfaces.
Add more signs everywhere on the site to remind people of the sanitary measures that must be complied with.