New measures
As announced by the government on February 3rd, the Zoo de Granby has been authorized to to pursue its activities until March 28th, 2021 inclusively.
However, please note that changes were made in our offer and in our sanitary measures for increased security:
- Two schedules available (select the desired time slot when purchasing tickets): 9:30 AM to 1 PM or 2 PM to 5:30 PM
- Mask must be worn at all times on the site for all persons 10 years of age and older, respect of the family bubble as well as the social distancing of 2 meters.
- Access to the indoor and outdoor site, including the continents of Asia, Oceania and South America, the mini-farm , the Temple, the South Pacific Odyssey Aquarium and the playgrounds with slides. Elephants and giraffes in Africa will also be visible from February 13th and Rhinos and hippos from February 27th.
- Access to sanitary facilities and certain areas to warm up. No restaurant services inside.
Dress warmly to fully enjoy your day outdoors.
At home
- MANDATORY : No tickets can be purchased at the Zoo. The number of visitors is limited every day to allow social distancing. Some exceptions apply, find them here.
- It’s possible for you to change your ticket dates up to two days before your scheduled visit.
- Access our online ticketing service >
- Check the visiting schedule >
- MANDATORY : When buying your tickets, you may consent to our visit conditions:
1. I agree not to go to the Zoo de Granby on the day of my visit if I experience or if a member of my group experiences any of the symptoms of COVID-19 (cough, fever, difficulty breathing, loss of smell or taste) or if any of these people have been in contact with an infected person in the past 14 days.
2. I am aware that when I arrive at the Zoo de Granby, my group members and I will have to answer questions related to COVID-19. If someone in my group has symptoms of COVID-19, or if one of them has been in contact with an infected person, or if one of them has traveled outside from the country in the past 14 days, access to the Zoo may be denied.
3. I am aware that in order to protect the health and safety of visitors, important measures have been put in place and they are rigorously applied by the Zoo de Granby.
- See below the list of attractions closed to the public.
- Also consult the sanitary measures we’ve implemented.
What to bring
- MANDATORY :Don’t forget to print out your electronic tickets or to have them accessible on your smart phone.
- For sanitary purposes, our water fountains and vending machines won’t be accessible to visitors; However, our water filling stations will. Bring enough bottles to fill for the entire family.
- To follow up on the increase of Covid-19 cases in Quebec, we strongly RECOMMEND that you wear a mask at all times on the zoo's outdoor trails. Note that the Zoo de Granby’s employees wear a mask at all times when they are traveling outdoors on the grounds. The mask is however MANDATORY for anyone aged 10 years old and over in indoor or covered pavilions, as well as in indoor common areas such as restaurants, shops and toilets.
- To allow you to fully enjoy your visit, procedure masks will be on sale at Zoo admissions at a cost of $0.99.
- Visit our online store to discover our models of reusable masks with the effigy of Zoo stars!
- We ask you to opt for contactless payment (credit and debit cards) for your onsite purchases.
- Our rental service will remain open. All our rented equipment is disinfected after each use.
- Our restaurant services will still be accessible to visitors, but will be considerably reduced.
- Our restaurant team adheres to the norms established by the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation du Québec (MAPAQ).
- As always, lunchboxes are welcome at the zoo. However, alcoholic beverages and glass containers are prohibited.
- Although our team disinfects all surfaces regularly, we invite you to disinfect your table using a wipe or to cover your picnic table with a tablecloth.
- It is important to note that with a maximum capacity of 25 people, interior spaces will be very limited. Outdoor tables will be at your disposal. A maximum of 6 people per table is accepted.
During your visit
- MANDATORY: Consult the self-declaration document to make sure that you respect all the public health norms before visiting the zoo.
- When you arrive, you’ll be questioned by a zoo staff member concerning your health status.
- MANDATORY: The health and wellbeing of our animals are our priority. To ensure their safety, it is essential not to feed or touch them. All contact zones, such as the mini-farm and the stingray basin are closed to the public.
- Consult the list below of attractions that are closed.
- Respect all one-way route directions and waiting lines.
- Keep a distance of 2 metres with other visitors as much as possible.
- Avoid touching surfaces.
- Although there are many new measures implemented, don’t forget that visiting the zoo is foremost an educational and family experience. So, have fun!
Non-accessible — Animal Zones:
- Continent of Africa (Rhinos and Hippos from Feb. 27th)
- Camel rides
- Pony rides
- Stingray basin
- Lorikeet indoor aviary
- Mini-farm contact zone
- Cavern
- Discovery Hut
Non accessible – Services:
- Water fountains
- Vending machines
- The presence of mascots
- ATM service
- VIP Parking
- Some rides, see the list here
- Skill games
- Water park (closed for the autumn and winter)
The health and safety of our staff, our visitors and the animals all remain the Zoo de Granby’s priority. We have implemented a series of measures to comply with the Public Health recommendations. These measures will be put in place gradually according to our progressive activities and services resumption plan. We are continuously adjusting to the situation in order to contribute to the maximum with the collective effort to fight the spread of COVID-19.

Sending out information in advance through the Web, newsletters, social media networks and signs place in strategic areas.
- Make buying tickets online mandatory.
- Promote contactless payments.
- Establish a few outside information booths.
- Encourage self-services.
- Implement Public Health instructions for the staff to wear personal protection equipment (masks, visors, etc.).
- Reduce access capacity for the site and inside buildings.
- Maintain the closing services and activities where physical distancing is difficult to maintain.
- Prohibit contact with the animals.
- Continuously review the activities and services offered relating to the risk level and the Public Health organizations’ instructions.
- Implement the standardized practises established by the Ministère de l’Agriculture, des Pêches et de l’Alimentation (MAPAQ) and the Regroupement des parcs aquatiques du Québec (RPAQ).
- Manage waiting lines and client direction routes by creating one-way directions through the continents and inside the buildings.
- Add protective measures, including hand-washing stations and distancing at all points of service.
- Review our infrastructure maintenance norms, increasing the frequency of our routine cleaning and disinfection of our common spaces, washrooms, and the most often touched surfaces.
- Add more signs everywhere on the site to remind people of the sanitary measures that must be complied with.