Sanitary measures

• MANDATORY : No tickets can be purchased at the Zoo. The number of visitors is limited every day to allow social distancing. Some exceptions apply, find them here.
• It’s possible for you to change your ticket dates up to two days before your scheduled visit. 
• Access our online ticketing service >
• Check the visiting schedule >

• MANDATORY : When buying your tickets, you may consent to our visit conditions: 

1. I agree not to go to the Zoo de Granby on the day of my visit if I experience or if a member of my group experiences any of the symptoms of COVID-19 (cough, fever, difficulty breathing, loss of smell or taste) or if any of these people have been in contact with an infected person in the past 14 days.

2. I am aware that when I arrive at the Zoo de Granby, my group members and I will have to answer questions related to COVID-19. If someone in my group has symptoms of COVID-19, or if one of them has been in contact with an infected person, or if one of them has traveled outside from the country in the past 14 days, access to the Zoo may be denied.

3. I am aware that in order to protect the health and safety of visitors, important measures have been put in place and they are rigorously applied by the Zoo de Granby.

• Keep the interactive map close at hand throughout your visit by downloading the Ondago application:

• No map will be given out at the site in paper format.

• See below the list of attractions closed to the public. 
• Also consult the sanitary measures we’ve implemented.

• MANDATORY :Don’t forget to print out your electronic tickets or to have them accessible on your smart phone.

• For sanitary purposes, our water fountains and vending machines won’t be accessible to visitors; However, our water filling stations will. Bring enough bottles to fill for the entire family.

• Although wearing a protective mask isn’t mandatory when you visit the zoo, we recommended wearing one when it’s impossible to keep a distance of 2 metres with other visitors. 

• Visit our online boutique where you’ll discover our very unique models! 

• Personal flotation devices are mandatory on the Adventure River for children measuring 48 inches and less (1.22 m).
• For sanitary reasons, personal flotation devices (PFD) won’t be lent out to our visitors this summer but you can rent one for the day. 

• We ask you to opt for contactless payment (credit and debit cards) for your onsite purchases.

• Our rental service will remain open. All our rented equipment is disinfected after each use.

• Consult the price list and rental items available >

• Our restaurant services will still be accessible to visitors.

• Our restaurant team adheres to the norms established by the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation du Québec (MAPAQ).

• As always, lunchboxes are welcome at the zoo. However, alcoholic beverages and glass containers are prohibited. 

• Although our team disinfects all surfaces regularly, we invite you to disinfect your table using a wipe or to cover your picnic table with a tablecloth.

• Consult tour Restaurant section >

• MANDATORY: Consult the self-declaration document to make sure that you respect all the public health norms before visiting the zoo.

• When you arrive, you’ll be questioned by a zoo staff member concerning your health status.

• MANDATORY: The health and wellbeing of our animals are our priority. To ensure their safety, it is essential not to feed or touch them. All contact zones, such as the mini-farm and the stingray basin are closed to the public.

• Consult the list below of attractions that are closed. 

• Respect all one-way route directions and waiting lines.

• Keep a distance of 2 metres with other visitors as much as possible.

• Avoid touching surfaces.

• Although there are many new measures implemented, don’t forget that visiting the zoo is foremost an educational and family experience. So, have fun!