Find the answers to your questions here!
From opening hours to rates and regulations regarding animals or swimming, here you will find all the answers to your questions. When in doubt, contact our Customer Service department.
Rates and memberships
Q: Can we pay only for a visit to the zoo or the aquatic park?
A: We have designed a single rate that includes all activities. This includes access to the amusement park.
Q: Are all the rides free?
A: The entrance price gives you access to most rides. And you can try others when you pick up a coupon book.
Q: Is parking free at the Granby Zoo?
A: Yes, except for VIP parking ($10) which guarantees you a place near the entrance.
Q: Do you have a designated entrance gate for season pass holders?
A: We invite every season pass holder to come directly to the gates (zoo or Amazoo Water Park) in order to get his daily bracelet.
Q: Where can we find discount coupons for the Granby Zoo?
A: There are no discount coupons available at this time.
Visiting the Zoo
Q: Can we see and do everything at the Zoo in one day?
A: Most visitors cannot. This is why we offer a 2-day pass to allow you to extend your visit and take advantage of the zoo, the water park and the amusement park.
Q: Can we bring our own lunch to the park?
A: Of course. You can even reserve a terrace for groups of 20 or more. We do not allow alcohol, barbecues or gas stoves.
Q: Can we feed the animals?
A: To help ensure our animals remain healthy, we prefer to leave the feeding to our trained nutritionists and veterinarians. However, some animals can be fed on site where indicated.
Q: Is there an indoor place where I can breastfeed my baby?
A: There are breastfeeding rooms set up at the zoo. Their locations are indicated on the site.
Q: Is the Zoo wheelchair-accessible?
A: Yes, the Granby Zoo is designed to accommodate people with limited mobility. However, in winter, some areas may be temporarily impracticable, in spite of our facility's Kéroul accreditation.
Q: Are there charging stations for electric vehicles?
A: Yes, there are six charging stations set up in the Zoo's parking area.
Q: Can we spend the night in an RV in the Zoo's parking area?
A: Yes, but the Granby Zoo does not provide any services. You must also follow staff instructions in the parking area.
Q: Can we rent equipment from the Zoo if necessary?
A: Certainly. Please consult the RENTAL page for more details on our rental program.
Q: Is the Zoo open when it rains?
A: Yes. However, in the event of an electrical storm, the amusement park and the aquatic park will be temporarily closed and no reimbursement will be offered.
Q: What type of clothing should we wear to swim in the Amazoo pools?
A: Light and adjustable bathing suits are required. We also allow wetsuits, rashguards and burkinis. Natural fibre swimwear (cotton, linen and hemp) is not allowed. We ask that you wear a strap for your glasses.
Directions and schedule
Q: How can I get to the Granby Zoo from Montréal, Ottawa or the USA?
A: Please consult the DIRECTIONS page.
Q: Is the Zoo open during the winter?
A: Yes. Please consult the “Visit the ZOO” section for more details on our opening times.