Here you will find all the answers to your questions. When in doubt, contact our Customer Service department.
Q: Is a vaccination passport required to enter the Zoo?
R: Yes, a passport is required for all visitors aged 13 years and over. It must be presented at the ticket booth with an ID.
Q: I will be receiving my second dose of vaccine soon, can I come to visit the next day?
R: Yes, if your second dose of vaccine was received a minimum of 7 days before your visit to the zoo. Your proof of vaccination will only be valid 7 days after your second dose.
Q: What if I have a medical condition that prevents me from getting the vaccine?
R: People who cannot be vaccinated for medical reasons will receive an adapted QR code that they can then use to access the various sites. For more information, visit the Government of Quebec website. People without a QR code will not be admitted on the site.
Q: I don't live in Quebec, so I don't have access to the vaccination passport. What should I do?
R: In this particular situation, you will need to carry official written proof of when you had your second dose, as well as identification.
Access and Tickets
Q: Can I buy my tickets directly at the zoo?
A: No, you can only purchase tickets by going to our online ticketing service. We have limited the number of visitors per day to allow for physical distancing.
Some exceptions apply. If one of the following cases concerns to you, you must present yourself at the zoo’s ticket counter on the day of your visit, without reserving your place beforehand:
Prepaid tickets, including Tuango and Boxing Zoo
Pass owner (VIP pass, Zoomobile)
Hotel prepaid tickets
A person with physical disability with their attendant
Q: Can I buy a membership?
A: No. there are no memberships available this season due to the imposed limited number of visitors allowed. Please be aware that we have attempted to include a membership offer this season, but that the operational constraints regarding the sanitary measures to apply literally make this offer unmanageable at the moment. This is obviously a reflection that we maintain for the coming seasons, the sanitary measures changing frequently and quickly.
Q: Can I modify the date written on my tickets?
A: No. No exchange, refund or change of date is possible after purchase.
Q: Can I reserve my parking space?
A: No, our VIP parking spaces are not available this year.
Q: Can I buy a 2-day ticket?
A: No, our 2-day and half-day tickets are not available this year.
Q: I or a member of my group presents COVID-19 symptoms on the day of our planned visit, what can I do?
A: We ask you not to present yourself at the Zoo de Granby. Contact our client services by calling 1 877 472-6299 to change the date of your visit without charge.
Q: I possess my «Carte-loisirs» from la Ville de Granby, can I get a discount on Zoo tickets for the summer 2021?
A: Yes, the «Carte-loisirs» tickets are on our web site, it cannot be combined with any other promotion.
Q: We are a group of 20 or more people, can we buy tickets for our group?
A: Due to the limited capacity on our site, we do not have group prices for the 2020 season. However, it is possible to buy tickets at the regular price posted on our website. For corporate groups, you can send an email to our sales representative Mathieu Carignan at mcar[email protected].
Q: During my visit, can I leave the site and return later in the day?
A: Although we encourage visitors to limit their ins and outs of the site, it is possible by keeping your bracelet on.
During a visit at the Zoo
Q: Is the entire site open?
A: Consult the list of attractions and services that are not available this summer.
Q: Is it mandatory to wear a protective mask?
A: The wearing of a mask is mandatory for 10 years and older when indoors and recommended for all when outdoors. The mask must be worn in indoor or covered pavilions, as well as in indoor common areas such as restaurants, shops and toilets.
To allow you to fully enjoy your visit, procedure masks will be on sale at Zoo admissions at a cost of $0.99.
A: Yes, the rental service and restaurants are open, however the indoor dining areas remain closed.
Q: Can I pay in cash?
A: Although we ask that you opt for contactless ways of payment, it’s possible to complete your transactions by using cash. However, ATM services are not accessible this summer.
Q: What should I do if I see people are not respecting the measures you’ve put in place relating to COVID-19?
A: We make sure that the measures we’ve implemented are respected. If you notice that certain people aren’t complying with these, you can notify one of our staff members. We’ve received clear instructions in case of a complaint or a denunciation. Therefore, we will rapidly intervene.
Q: What should I do if I, or a member of my family, start feeling COVID-19 symptoms during our visit?
A: If you believe you have some COVID-19 symptoms, you must immediately notify a member of our staff. Procedures have been put in place that will instruct on what to do. We ensure your safety, while we protect our clientele and employees from any risk of infection.
Q: Have there been any visitors to your establishment who have contracted COVID-19?
A: For questions pertaining to the protection of confidential information, we can’t answer this question. We can assure you that all measures have been taken to ensure the proper cleaning and sanitation of our installations on a regular basis and that procedures are in place to ensure our clients and staff’s protection at all times.
Q: Can we bring our own lunch to the park?
A: Of course. We do not allow alcohol, barbecues or gas stoves.
Q: Can we feed the animals?
A: To help ensure our animals remain healthy, we prefer to leave the feeding to our trained nutritionists and veterinarians.
Q: Is there an indoor place where I can breastfeed my baby?
A: There are breastfeeding rooms set up at the zoo. Their locations are indicated on the site.
Q: Can we bring a dog to the Zoo?
A: It is forbidden to bring pets at the Zoo, except service dogs. However, you must call our customer service 24 hours in advance to know the procedure to follow.
Q: Is the Zoo wheelchair-accessible?
A: Yes, the Granby Zoo is designed to accommodate people with limited mobility. However, in winter, some areas may be temporarily impracticable, in spite of our facility's Kéroul accreditation.
Q: Are there charging stations for electric vehicles?
A: Yes, there are six charging stations set up in the Zoo's parking area.
Q: Can we spend the night in an RV in the Zoo's parking area?
A: Yes, but the Zoo does not provide any services. You must also follow staff instructions in the parking area.
Q: Can we rent equipment from the Zoo if necessary?
A: Certainly. Please consult the RENTAL page for more details on our rental program.
Q: Is the Zoo open when it rains?
A: Yes. However, in the event of an electrical storm, the amusement park and the aquatic park will be temporarily closed and no reimbursement will be offered.
Q: What type of clothing should we wear to swim in the Amazoo pools?
A: Light and adjustable bathing suits are required. We also allow wetsuits, rashguards and burkinis. Natural fibre swimwear (cotton, linen and hemp) is not allowed. We ask that you wear a strap for your glasses.
Q: I lost an object during my visit at the Zoo, how can I retrieve it?
A: In order to minimize the risks of transmission of the COVID-19 virus, the procedure to recover a lost object has been modified:
To report a lost item, contact customer service directly at 450-372-9113 or [email protected].
No request will be processed at the counter.
Only valuables will be processed immediately.
Current objects will be dealt with later.
Perishable items as well as cloth and food will not be kept.
When retrieving an item from the counter, please maintain a minimum distance of two meters with other customers and employees on site.
Rates and memberships
Q: Can we pay only for a visit to the zoo or the aquatic park? A: We have designed a single rate that includes all activities. This includes access to the amusement park.
Q: Are all the rides free? A: The entrance price gives you access to most rides. And you can try others when you pick up a token package.
Q: Is parking free at the Zoo de Granby? A: Yes
Q: Do you have a designated entrance gate for season pass holders? A: We invite every season pass holder to come directly to the gates (zoo or Amazoo Water Park) in order to get his daily bracelet.
Q: Where can we find discount coupons for the Granby Zoo? A: There are no discount coupons available at this time.
Directions and schedule
Q: How can I get to the Granby Zoo from Montréal, Ottawa or the USA? A: Please consult the DIRECTIONS page.
Q: Is the Zoo open during the winter? A: Yes. Please consult the “Visit the ZOO” section for more details on our opening times.
For any unanswered question in this section, please contact our client services by calling 1 877 472-6299 or by writing to [email protected].