Here you will find all the answers to your questions. When in doubt, contact our Customer Service department.
Access and Tickets
Q: Can I buy my tickets directly at the zoo?
A: No, you can only purchase tickets by going to our online ticketing service. We have limited the number of visitors per day to allow for physical distancing.
Some exceptions apply. If one of the following cases concerns to you, you must present yourself at the zoo’s ticket counter on the day of your visit, without reserving your place beforehand:
Prepaid tickets, including Tuango and Boxing Zoo
Pass owner (VIP pass, Zoomobile)
Hotel prepaid tickets
A person with physical disability with their attendant
Q: I have a pass (VIP pass) valid for the summer of 2020, how can I reserve a date for my visit?
A: You won’t need to reserve your date online. You must present yourself directly at the zoo’s ticket counter the day of your visit. Every day, we reserve a few places for this type of situation.
Q: Can I buy a membership?
A: No. there are no memberships available this season due to the imposed limited number of visitors allowed. Please be aware that we have attempted to include a membership offer this season, but that the operational constraints regarding the sanitary measures to apply literally make this offer unmanageable at the moment. This is obviously a reflection that we maintain for the coming seasons, the sanitary measures changing frequently and quickly.
Q: I have a 2020 summer membership, is it valid for the 2020 season?
A: We’re sorry but no. You won’t be able to use your membership this summer. It will be automatically transferred to the summer of 2021. If you have any further questions, please contact our client services by calling 1 877 472-6299.
Q: Can I modify the date written on my tickets?
A: Yes, you can modify the date on your ticket up to 2 days before the planned visit date.
Q: Can I reserve my parking space?
A: No, our VIP parking spaces are not available this year.
Q: Can I buy a 2-day ticket?
A: No, our 2-day and half-day tickets are not available this year.
Q: I or a member of my group presents COVID-19 symptoms on the day of our planned visit, what can I do?
A: We ask you not to present yourself at the Zoo de Granby. Contact our client services by calling 1 877 472-6299 to change the date of your visit without charge.
Q: I presently own Tuango or Boxing Zoo tickets that were valid for the winter of 2019–2020. Can I still use them?
A: Two options are possible:
You can keep them for next winter. We will extend their validity for the entire 2020–2021 winter period.
You can use them for a visit this summer and pay the difference by going to the ticket counter. In this case, you need to present yourself at the zoo’s ticket counter without buying a web ticket beforehand
Q: I wasn’t able to use my winter membership to the fullest in 2019–2020, how can I be compensated?
A: Please write to [email protected] to follow up on our 2019–2020 memberships. Please include the names of those included in the membership or each pass code. The pass code begins with the letter D followed by 5 digits. Please note that due to the heavy volume of e-mails we receive, a follow-up from one of our staff members might take a couple of days.
Q: We are a group of 20 or more people, can we buy tickets for our group?
A: Due to the limited capacity on our site, we do not have group prices for the 2020 season. However, it is possible to buy tickets at the regular price posted on our website. For corporate groups, you can send an email to our sales representative Mathieu Carignan at [email protected].
Q: During my visit, can I leave the site and return later in the day?
A: Although we encourage visitors to limit their ins and outs of the site, it is possible by keeping your bracelet on.
During a visit at the Zoo
Q: Is the entire site open?
A: Consult the list of attractions and services that are not available this summer.
Q: Is it mandatory to wear a protective mask?
A: Although wearing a protective mask isn’t mandatory during a visit to the zoo, we advise you to wear one when it is not possible to keep a 2-meter distance from other visitors.
A: Yes, restaurants and the rental service are open. Renting a PFD (personal flotation device) will not be offered this year.
Q: Can I pay in cash?
A: Although we ask that you opt for contactless ways of payment, it’s possible to complete your transactions by using cash. However, ATM services are not accessible this summer.
Q: What should I do if I see people are not respecting the measures you’ve put in place relating to COVID-19?
A: We make sure that the measures we’ve implemented are respected. If you notice that certain people aren’t complying with these, you can notify one of our staff members. We’ve received clear instructions in case of a complaint or a denunciation. Therefore, we will rapidly intervene.
Q: What should I do if I, or a member of my family, start feeling COVID-19 symptoms during our visit?
A: If you believe you have some COVID-19 symptoms, you must immediately notify a member of our staff. Procedures have been put in place that will instruct on what to do. We ensure your safety, while we protect our clientele and employees from any risk of infection.
Q: Have there been any visitors to your establishment who have contracted COVID-19?
A: For questions pertaining to the protection of confidential information, we can’t answer this question. We can assure you that all measures have been taken to ensure the proper cleaning and sanitation of our installations on a regular basis and that procedures are in place to ensure our clients and staff’s protection at all times.
Q: Can we bring our own lunch to the park?
A: Of course. We do not allow alcohol, barbecues or gas stoves.
Q: Can we feed the animals?
A: To help ensure our animals remain healthy, we prefer to leave the feeding to our trained nutritionists and veterinarians.
Q: Is there an indoor place where I can breastfeed my baby?
A: There are breastfeeding rooms set up at the zoo. Their locations are indicated on the site.
Q: Can we bring a dog to the Zoo?
A: It is forbidden to bring pets at the Zoo, except service dogs. However, you must call our customer service 24 hours in advance to know the procedure to follow.
Q: Is the Zoo wheelchair-accessible?
A: Yes, the Granby Zoo is designed to accommodate people with limited mobility. However, in winter, some areas may be temporarily impracticable, in spite of our facility's Kéroul accreditation.
Q: Are there charging stations for electric vehicles?
A: Yes, there are six charging stations set up in the Zoo's parking area.
Q: Can we spend the night in an RV in the Zoo's parking area?
A: Yes, but the Zoo does not provide any services. You must also follow staff instructions in the parking area.
Q: Can we rent equipment from the Zoo if necessary?
A: Certainly. Please consult the RENTAL page for more details on our rental program.
Q: Is the Zoo open when it rains?
A: Yes. However, in the event of an electrical storm, the amusement park and the aquatic park will be temporarily closed and no reimbursement will be offered.
Q: What type of clothing should we wear to swim in the Amazoo pools?
A: Light and adjustable bathing suits are required. We also allow wetsuits, rashguards and burkinis. Natural fibre swimwear (cotton, linen and hemp) is not allowed. We ask that you wear a strap for your glasses.
Q: I lost an object during my visit at the Zoo, how can I retrieve it?
A: In order to minimize the risks of transmission of the COVID-19 virus, the procedure to recover a lost object has been modified:
To report a lost item, contact customer service directly at 450-372-9113 or [email protected].
No request will be processed at the counter.
Only valuables will be processed immediately.
Current objects will be dealt with later.
Perishable items as well as cloth and food will not be kept.
When retrieving an item from the counter, please maintain a minimum distance of two meters with other customers and employees on site.
Directions and schedule
Q: How can I get to the Granby Zoo from Montréal, Ottawa or the USA? A: Please consult the DIRECTIONS page.
Q: Is the Zoo open during the winter? A: Yes. Please consult the “Visit the ZOO” section for more details on our opening times.
For any unanswered question in this section, please contact our client services by calling 1 877 472-6299 or by writing to [email protected].