Find the answers to your questions here!
Here you will find all the answers to your questions. When in doubt, contact our Customer Service department.
Access and Tickets
Q: Can I buy my tickets directly at the zoo?
A: Yes, you now have access to the on-site ticketing booth. Altough, we suggest to buy your tickets online.
Q: Can I buy a membership?
A: Yes, a membership will be available for the Zoo during Summer. The 2022 summer membership is valid from May 21 to September 5, 2022. This membership includes unlimited access to the Zoological Garden, Amazoo Water Park and Amusement Park*. The opening of the Amazoo Water Park is planned for June 18, 2022.
* Paid rides are not included.
Q: Can I modify the date written on my tickets?
A: No. No exchange, refund or change of date is possible after purchase.
Q: Can I reserve my parking space?
A: No, our VIP parking spaces are not available this year.
Q: Can I buy a 2-day ticket?
A: Yes. Our 2-day ticket will be available online only and starting on June 18th.
Q: I possess my «Carte-loisirs» from la Ville de Granby, can I get a discount on Zoo tickets for the summer 2022?
A: Yes, the «Carte-loisirs» tickets are on our web site, it cannot be combined with any other promotion.
Q: We are a group of 20 or more people, can we buy tickets for our group?
A: Yes, you can now purchase group ticket. For any request, please contact our customer service at 450.372.9113
Q: During my visit, can I leave the site and return later in the day?
A: Although we encourage visitors to limit their ins and outs of the site, it is possible by keeping your bracelet on.
During a visit at the Zoo
Q: Is the entire site open?
A: Consult the list of attractions and services that are not available this summer.
Q: Are restaurants and the rental service open?
A: Yes, the rental service and restaurants are open.
Q: Can I pay in cash?
A: Although we ask that you opt for contactless ways of payment, it’s possible to complete your transactions by using cash. However, ATM services are not accessible this summer.
Q: Can we bring our own lunch to the park?
A: Of course. We do not allow alcohol, barbecues or gas stoves.
Q: Can we feed the animals?
A: To help ensure our animals remain healthy, we prefer to leave the feeding to our trained nutritionists and veterinarians.
Although, some activities ($) are available for you to feed animals. Get all the informations required at our customer service upon your arrival.
Q: Is there an indoor place where I can breastfeed my baby?
A: There are breastfeeding rooms set up at the zoo. Their locations are indicated on the site.
Q: Can we bring a dog to the Zoo?
A: It is forbidden to bring pets at the Zoo, except service dogs. However, you must call our customer service 24 hours in advance to know the procedure to follow.
Q: Is the Zoo wheelchair-accessible?
A: Yes, the Granby Zoo is designed to accommodate people with limited mobility. However, in winter, some areas may be temporarily impracticable, in spite of our facility's Kéroul accreditation.
Q: Are there charging stations for electric vehicles?
A: Yes, there are eight charging stations set up in the Zoo's parking area.
Q: Can we spend the night in an RV in the Zoo's parking area?
A: Yes, but the Zoo does not provide any services. You must also follow staff instructions in the parking area.
Q: Can we rent equipment from the Zoo if necessary?
A: Certainly. Please consult the RENTAL page for more details on our rental program.
Q: Is the Zoo open when it rains?
A: Yes. However, in the event of an electrical storm, the amusement park and the aquatic park will be temporarily closed and no reimbursement will be offered.
Q: What type of clothing should we wear to swim in the Amazoo pools?
A: Light and adjustable bathing suits are required. We also allow wetsuits, rashguards and burkinis. Natural fibre swimwear (cotton, linen and hemp) is not allowed. We ask that you wear a strap for your glasses.
Q: I lost an object during my visit at the Zoo, how can I retrieve it?
To report a lost item, you can contact customer service at 450-372-9113, or at [email protected] or directly at the customer service's counter.
Rates and memberships
Q: Can we pay only for a visit to the zoo or the aquatic park?
A: We have designed a single rate that includes all activities. This includes access to the amusement park.
Q: Are all the rides free?
A: No. The entrance price gives you access to most rides, but some rides are chargeable. You can try others if you purchase a token package ($) or if you pay the regular price on site for the ride.
Q: Is parking free at the Zoo de Granby?
Q: Do you have a designated entrance gate for season pass holders?
A: We invite every season pass holder to come directly to the gates (zoo or Amazoo Water Park) in order to present their membership card.
Q: Where can we find discount coupons for the Granby Zoo?
A: There are no discount coupons available at this time.
Directions and schedule
Q: How can I get to the Granby Zoo from Montréal, Ottawa or the USA?
A: Please consult the DIRECTIONS page.
Q: When is the zoo open?
A: Please consult the “Schedule” section for more details on our opening times.
For any unanswered question in this section, please contact our client services by calling 1 877 472-6299 or by writing to [email protected].