Rules and regulations
Whether it's the safety of the animals or our visitors, we ask that you read the following attentively. Let's protect your safety, and that of the animals, both in cages and free roaming.
Feeding the animals?
We want our animals to stay healthy. And we have a team of nutritionists and veterinarians who work hard to ensure they do. That's why it is forbidden to feed the animals.
At the Zoo de Granby, our top priority is the safety of our visitors. That's why it is prohibited:
- To bring alcoholic beverages
- To bring glass containers
- To use scooters, skates, skateboards, bicycles, etc.
- To use charcoal and gas barbecues
- To bring a ball (sport or pool) or a balloon (birthday)
- To use a drone on the site.
This applies to all areas of the site. Zoo de Granby reserves the right to search the content of any type or bag or cooler before entering on site.
Are domestic animals welcome?
To avoid accidents, we ask that you leave your pets at home.
What about service dogs?
Some visitors may require a service dog on a daily basis, and we understand that.Unlike emotional support animals, service dogs are trained to perform specific tasks. That's why they are allowed in certain areas at the park. Service dogs must have completed their training and received certification. If you want to visit with your service dog (also called guide dog), you must call our customer service department 24 hours in advance of your visit for the procedure to follow.
If you wish to visit us accompanied by a guide dog, you must present certain documents beforehand. These are listed below.
- A document certifying that the dog is an accredited dog (the plasticized card, with a photograph, or a letter of accreditation issued by a recognized agency).
- A vaccination certificate proving the dog is up to date with its rabies vaccines (a yearly vaccine or one given every three years), Kennel cough/Bordetella (annual vaccine), as well as all the usual annual vaccines (distemper, hepatitis, parainfluenza, parvovirus).
Children under 13?
Want to bring your child under 13 years of age to the Zoo de Granby? All children under 13 must be accompanied by an adult at all times, otherwise the Zoo shall not be held responsible.
In addition, if children under 13 are left alone at the site, the Zoo de Granby assumes no liability of any kind except as provided under its internal regulations, and may exercise its rights in the case of negligence on the part of attendants.
Emergency or bad weather?
We have no control over Mother Nature. That's why the Zoo de Granby reserves the right to temporarily close access to the site, without compensation. Any person who contravenes this regulation will be asked to leave the grounds immediately.
Can we smoke at the Zoo de Granby?
The Zoo de Granby is a non-smoking area (cigarettes and e-cigarettes), except for designated smoking areas. Please respect this regulation, and smoke only where indicated. Cannabis is forbidden everywhere on site.
Are we reimbursed in the event of rain?
In the event of rain, the Zoo de Granby does not issue a refund.
Amazoo Water Park
Water Park's regulations
Access to Amazoo Water Park
To enter Amazoo, you must have a wrist bracelet (non-tranferable, no cash value). All children under 13 must be accompanied by an adult at all times.
Can we smoke at the Amazoo Water Park?
The Zoo de Granby, including the Amazoo Water Park, is a non-smoking area, except for designated smoking areas. Cannabis is forbidden everywhere on site.
Are the Water Park tickets refundable in the event of rain?
As we cannot predict what the weather has in store for us, we do not issue a refund in the event of rain.
In addition, the Zoo reserves the right to temporarily close access to various sections of the Zoo, including the Water Park, due to weather or other conditions.
What should I wear for the Water Park?
While in the water, it is prohibited to wear clothes made of natural fibres such as cotton, linen and hemp.
We also request that you wear a light, well-fitted bathing suit. Wetsuits, rashguards and burkinis are allowed.
A strap is mandatory for eyeglasses while in the Yalaka wave pool, the Cunucunoma Adventure River and some areas of the Hurakan basin (available for sale on site).
Yalaka wave pool
What are the rules for the pool?
While in the YALAKA wave pool you must wear the same attire mentioned above.
Children under 13 must be accompanied by an adult at all times. We also request that bathers act in a safe manner at all times when in the wave pool.
Ladders are for emergency purposes only.
When you step into the Booshike Basin, we request that you behave in a safe manner.
No standing on the turtles, only one person at a time can go down the slides, and you must slide down in a safe sitting position. Children must also be accompanied by an adult at all times.
The Amazonian Descents
A minimal height of 48 inches or 1,22 m is required to have access to our slides. This norm was established by the engineers who built the slides, and is based on the depth of the arrival basin (42 inches or 1,07 m), as well as the design of the slides.
This norm is the usual requirement in all of Québec's water parks, as it is the manufacturer and supplier of gravity installations (slides or rapid rivers) that determine the access requirements according to international norms.
Eyeglasses must be securely fastened with head straps while in the adventure river (available for sale on site).
In addition, children measuring 48 in. (1.25 m) or less must wear a flotation vest approved by the Canadian Coast Guard, Fisheries and Oceans Canada at all times.
All children sitting on an adult on a tube must also wear a PFD.
We request that you enter the pools by the beach side only and wear eyeglasses secured with head straps (available for sale on site) when enjoying the Hurakan. This attraction is recommended for children aged 7 and older, and we request that they be accompanied at all times while in the basin.
Only diving masks with a safe, unbreakable lens (bearing a Safety Glass or Tempered Glass inscription) will be allowed in the pools. To avoid injury, wallets with cords must be secured around the wrist and not the neck.
Swimmers are expected to behave in a safe manner in the Hurakan pools. Ladders are used for emergency purposes only. We also ask you not to hang, dive or jump in the pools.
Loss or damage to rental equipment
You are responsible for any equipment you rent from us. Rental equipment may not be removed from the site (except large carts), and you must leave a deposit for rental equipment. Use the equipment in a safe manner.
Call our customer service for more information.
Loss or damage to personal effects
Keep an eye on your personal effects at all times while at the park. Unfortunately, the Zoo de Granby is not responsible for the loss, damage or theft of your personal effects.
What is the minimum height to have access to the Amazonian Descents?
The minimum height required to access our slides is 48 inches (1,22 m). This norm was established by the engineers who built the slides, based on the depth of the arrival basin (42 inches or 1,07 m) as well as the design of the slides.
What is the minimum age to have access to the Amazonian Descents?
There is no minimum age, only a minimum height of 48 inches (1,22 m).
We also require that children shorter than 1,22 (48 inches) wear a lifejacket or a PFD (personal flotation device) at all times. Both must be approved: the lifejacket must have an approval label by Transport Canada and the PFD must have an approval label from the Canadian Coast Guard under the aegis of Fisheries and Oceans Canada.
All of our rides are included in the price of admission. However, there is a cost to access the Python Panic, the Kimbunga pirogue, the Orient Express aerial train, and the XD cinema. Coupon books are available on the site.
Need to make a reservation? Have a question about pricing for our rental equipment? Don't hesitate to contact us.